How tactical network automation can help banks respond to a changing financial sector

How intelligent automation is helping to create the next generation of financial services

automation in banking sector

It’s about availability, product development, distance identification, distribution, and branding. Simply said, Robotic Process Automation (RPA) uses software robots to automate business processes. RPA technology is a platform that enables you to build, deploy and manage software bots that can imitate human action by interacting with digital systems using interfaces designed for people. Actions include navigating systems; understanding what is on the screen; completing keystrokes; extracting and inserting data; and performing defined actions. Besides other domains, GPT chatbots have revolutionized the banking industry, providing personalized experiences, seamless interactions, and automation of routine tasks.

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Practices in application maintenance and architecture, which are often considered drivers of savings, appear not to be directly linked to lower IT spending. However, these practices may, according to the firm, help smooth operations without being a strong differentiator for spending management. Robotising an activity involves automating a highly labour intensive, time consuming process by introducing proven techniques to ensure consistent, repeatable actions happen on time without fail.

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Furthermore, with the growing trend for banks to nudge its clients away from physical branches and on to digital platforms, gamification could be the ideal tool to encourage this behaviour. RPA takes automation a step further by introducing software robots, or “bots,” that emulate human actions within digital systems. These bots are programmed to perform rule-based tasks across various applications, enabling banks to accomplish intricate processes swiftly and accurately. Banking as a Service (BaaS) is a groundbreaking concept that is reshaping the traditional landscape of financial services. At its core, BaaS involves the collaboration between banks and non-banking entities, facilitating the integration of financial products and services into third-party applications through the use of APIs (Application Programming Interfaces).

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Instead of doing this manually, we built a script in Python 3, combining community-built packages to connect to each switch, translate the device output, and arrange the data into an easily manageable database. It’s perhaps easiest to see the impact of tactical network automation in an accelerating and de-risking a major project, like network migration. Many commentators expect the shedding of costly and cumbersome legacy IT architecture to continue apace. The stage is set for FS automation and AI to move from what was, only a few years ago, relatively vague concepts to bona fide, strategic business imperatives. The reluctance is based on several reasons but cost and impact of principal amongst them. Last year, he again emphasised the possibility of a “hollowing out” of the labour market if AI continued to advance and automate roles that require cognitive skills.

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Microsoft (Nasdaq “MSFT” @microsoft) enables digital transformation for the era of an intelligent cloud and an intelligent edge. Its mission is to empower every person and every organisation on the planet to achieve more. By collecting master data from multiple systems, you can create gold standard records in one place for use by the people who need it when they need it, producing current and relevant information. In 2018, smile-to-pay and micro-expression recognition were two commonly commented artificial intelligence applications in China. We service more than 100 medium and large organisations and build long term partnerships with our clients.

automation in banking sector

Analytics can also help banks to improve customer acquisition and retention, design customized products and services, and provide personalized customer experiences. AI performs repetitive, hard skills such as basic automation, data entry, and more, leaving humans to handle the innovation, the ideas, and the creativity. When it comes to test automation and management, AI must be trained to manage different scenarios.

Instead, accounts can be expanded immediately, allowing users to take advantage of all the services that a bank may provide. In other words, the effective use of artificial intelligence can improve client experiences significantly while also increasing bank productivity. With customer experience an increasingly important differentiator for gaining a competitive advantage, a seamless digital process is now a must. The successful banks of tomorrow will be those who systematically integrate human intelligence and machine intelligence and using their coexistence in their products, services and business models. AI automation will continue to add value to employee tasks, deliver better experience and cheaper services to clients and return stronger value to shareholders’ investments. Indeed, according to the Infosys survey, 23 percent of 250 FS sector respondents confirmed that AI technologies have been fully deployed in their organisations.

  • Robot automates the testing process of the myriad transactions and processes that happen within your business systems at user interface level.
  • When added the increased speed; these improvements will definitely build more meaningful relationships with customers, maybe better than humans.
  • This goes to show how technology can help maintain and improve customer experience and access to services, and how organisations may wish to adapt for the post-pandemic normal.
  • To help minimise costs during this process, IT architecture should be simplified and a service layer added, to allow a company to integrate its IT with other systems and intelligent automation technologies.
  • In addition, banks have a significantly high turnover of analysts – up to 25 percent per annum, in some instances.
  • In this way, Intelligent Automation gives them the possibility to create new processes to achieve the margin of competitiveness and profitability they need.

By leveraging the power of natural language processing and AI, banks can offer highly personalized, efficient, and convenient services. The consulting firm correlated the cost/income ratio with the level of digital enablement and found that the profitability of banks is related only to specific areas of IT digitisation. The research shows that the areas with the highest correlation with profitability are product back-office automation in banking sector automation, digitisation of document management and automation of credit decisions, and big data analytics applied to sales campaigns. When digital data flows from Encompass into CLM and CRM systems, banks automate their account opening processes. Then, as digital data flows from the middle office into the front office, business development teams quickly gain the full picture of a client’s corporate structure.


The banking sector has also increased its IT spending significantly over the past few years. Data analytics has become an essential technology for banks and financial institutions to manage their operations and make informed decisions based on real-time data. By leveraging analytics, banks can improve their risk management practices, optimize their processes, and increase their efficiency.

automation in banking sector

Will banks be automated?

2023 Tech Trends: Banks Will Focus on Automation and a Continued Push to the Cloud. Financial institutions will increase their use of low-code and no-code development tools and move further with AI and the cloud.

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